Frequently Asked Questions

Need Help? Don’t worry, we’ve got you covered. 

How long does it take it to ferment Kimchi?

The speed of fermentation depends on the temperature. The longer it is at room temperature (i.e. outside the fridge), the faster the fermentation takes place. Once receiving the product, we recommend leaving it for 2-4 days at room temperature, allowing your Kimchi to be fully fermented before putting it in the fridge. You will know when the Kimchi is properly fermented when you see bubbles in the jar. 

Can you ferment Kimchi in the fridge?

Of Course, you can! Kimchi will still continue to ferment but at a slower rate.

Why does my Kimchi taste different, e.g. not as tangy as last time?

We manufacture all our Kimchi on the day of delivery to maintain freshness of Kimchi. Therefore, the fermentation will start on the day of delivery. When you receive the product, the Kimchi will still be fermenting or fully fermented depending on the surrounding temperature. Some people may not prefer the overly sourness o f Kimchi so try experimenting with the taste over time to find the right taste for you!

How long does Kimchi last in the fridge?

Once Kimchi is fermented, it still continues to age in the fridge. But after full fermentation, Kimchi starts to lose its crunchiness due to constant contact with oxygen. And with the presence of oxygen, it can make an environment where bad bacteria can live as well. 

Kimchi is well known for a long shelf life and in Korea, people intentionally store Kimchi for a long period of time to bring deep depth of flavour. They do this by burying the Kimchi in a traditional Kimchi pots under the ground. But in domestic fridge, it is best to consume within 15 days of opening the jar. 

Is your Kimchi pasteurised?

NEVER. Our Kimchi is never pasteurised and is meant to be naturally fermented.

Is Kimchi pickled or fermented?

There is a BIG difference between pickled and fermented. Pickled vegetables are made by adding vinegar to produce the tanginess whereas fermented vegetables make its own taste of tanginess. The sourness is made by a by-product that is made naturally during fermentation process, to preserve beneficial bacteria.

Why is there some gap on my Kimchi jar?

We normally leave a small amount of gap in a jar as Kimchi produce carbon dioxide gas during fermentation, causing an overflowing of Kimchi juice. By leaving a small room can avoid leakage when you receive the product. 

What if I need to modify my order?

When you want to modify your order, please let us know as soon as possible so we can help you as much as we can. We can only change your order if your order is still with us at our factory. 

What if I need to change my shipping address?

When you want to change your shipping address, please let us know as soon as possible so we can help you as much as we can. We can only change your address if your order is still with us at our factory.

Can I get same day delivery?

Unfortunately, we currently don’t provide same day delivery for our products. The earliest would be next working day. 

What do I do if I never received my order?

Please inform us via email; info@mrkimchi.co.uk or chat to us on our website with your order reference number. We will track the order with our courier services and get back to you as soon as possible.

Can I track my order?

You can track your parcel by our courier service tracking system. By providing your email and phone number at the check-out, our courier service will send you a notification email/text so you know when your parcel will be arriving.

What payment is available in MR. KIMCHI?

In MR. KIMCHI, you can pay by following methods. 

Visa (Including Visa Debit and Visa Electron), MasterCard, Paypal. We only accept payments online. But we will let you know once our telephone payment system is available. 

How do I enter the promotion code?

At your order summary, there is a promotion code section where you can put the details in. Once you click ‘apply’, the code will be automatically applied to your final price.

Still have a question?

Please contact us for more information.

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